Refund policy

At NELVYN, every pair of shoes is handcrafted with care and attention to detail. Because each order is made specifically for you, we encourage you to review our Return & Refund Policy before placing your order.

Returns

If you receive a damaged item or the wrong product, please contact us as soon as possible. We will review your request and work to resolve the issue promptly.

Sizing

Please refer to our Size Guide before placing your order. Since every pair is made to your selected size, we cannot accept returns or exchanges for incorrect size selection or change of mind. If you need assistance, our support team is happy to help you choose the right size before you purchase.

Handmade Variations

Every pair of NELVYN shoes is individually handcrafted. Minor variations in leather grain, color, and finish are a natural characteristic of genuine handmade craftsmanship and are not considered defects.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number along with clear photos of the product and packaging so we can resolve the issue as quickly as possible.

Return Period

Approved returns must be shipped back within 30 days of receiving your order. We do not charge a restocking fee; however, return shipping costs are the responsibility of the customer.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome. If approved, your refund will be issued to your original payment method within 10 business days. Depending on your bank or payment provider, it may take a few additional days for the funds to appear in your account.

If you have any questions about your return or refund, please contact our customer support team at info@nelvyn.shop and we'll be happy to assist you.